Complete Guide To Filing A Complaint Against A Freight Broker With FreightBrokerComplaint.com
How does filing a complaint case with FBC work?
Filing a complaint with FBC is simple. We have a complaint form that you fill up and this form will be directed to our research team. You will need to upload any proving documents that is associated with your complaint against a freight broker. FBC research team will begin to move forward with due diligence and begin to investigate the complaint. You will be notified By Email and By Phone of our conclusion and next procedures of moving forward with your complaint. If we find negligence and laws broken by the freight broker company, we might also move your complaint to the DOT and FMCSA departments to escalate your complaint.
Is there a fee ?
FBC charges $59.00 to investigate any complaint. We also charge a fee for sending out certified letters and the fee would be the US Postal Charge only. We do not charge additional fees for services as the FBC website is a service we offer not for profit. We operate our business model as a not for profit company for the reason of being a true service to help trucking companies from our gained knowledge and the fee goes towards the labor and efforts our team provide into your complaint research and consulting. Typically a researcher will spend more than 10 hours of time and labor with due diligence and research for 1 complaint case.
Is the fee refundable if FBC is unable to make contact with the freight broker ?
The fee is nonrefundable. We put work and effort and no complaint case out come is guaranteed. We do guarantee to our best abilities to do everything we can to make sure if your company suffered loss of income or wrong doings, we will help you mitigate the issue as much as possible.
Does FBC offer a guarantee with this service ?
FBC can not offer a guarantee on results. To better make your case stronger and more provable, please make sure you keep all documents and any communication you have had with the broker pertaining to the load loss or wrong doings. The more evidence we can gather will greatly effect the outcome.
Why do you offer this service ?
FBC was created to help bring professionalism and integrity to the logistics industry. We were founded by Logistical Forwarding Solutions and our comprised of more than 45 years experience within the logistics trucking industry. FBC was established to be a service for carriers who have been wronged in the trucking industry to be heard and to find some sort of resolution and justice. We truly believe and support all carriers who are helping to keep America safe and growing thru their trucking services. Trucking companies already face a large amount of obstacles and for this reason we operate as a business "not for profit" to provide a foundation for carriers to receive help with the daunting task of fighting freight brokers for money owed to their trucking business.
What happens when I file a complaint with freightbrokercomplaint.com?
FBC will start an investigation file by a professional DOT compliance individual who is highly knowledgeable within the FMCSA guidelines, DOT Guidelines and standards of operating a licensed Property Broker Business within America. Your complaint representative will gather all of the information from you and present your complaint case in a legal format to the freight broker company asking for resolution on your behalf.
How long does it take to receive a response from FBC once a complaint is filed ?
Usually within 3 to 5 business working days. The stronger your documents are that you posses pertaining to your complaint might help a resolution to come quicker from the freight broker company.
Is there an additional fee if FBC collects the funds ?
No. We do not collect any funds on your behalf. We are the mediator and help bring your case to who needs to hear it. If any funds are to be paid, it will go to the trucking company who filed the complaint.
Can I post a negative review for a broker on FBC without filing a complaint case?
Yes. We offer a review page for you to post positive and negative reviews of any freight broker or dispatcher you have worked with. Our review page is unbiased and it allows for you to have a voice whether or not you choose or need to file a complaint case.